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    Help center

    Frequently asked questions

    Start here for the most common parent questions; if your situation is unique, contact us with your learner’s age and goals.

    What you will find here

    These answers summarize how KidNCode Online runs live classes, trials, billing, and support for U.S. families. For program-specific schedules and prices, open the program you are considering—each page reflects live catalog data.

    If you do not see your situation below, use Contact us with your learner’s age, time zone, and topic interest so we can route you quickly.

    Questions & answers

    We use vetted instructors, supervised online classrooms, and clear behavior policies. Parents should review our privacy policy and COPPA-aligned practices; we do not sell children’s personal information.

    Many programs offer a trial so you can evaluate fit before enrolling. Availability and duration can vary by program and season—use the trial request form on the program page or contact us with your child’s age and interests.

    Most programs require a stable broadband connection, a webcam-capable computer, and a quiet workspace. Specific software requirements are listed on each program page before enrollment.

    Each program has two monthly plans: Part-Time (one 1-hour live class per week) and Full-Time (two per week). Current prices for every program are listed on the pricing page and match checkout. There is no admission fee.

    Promotions apply to the first month only. Standard monthly pricing applies from the second month, and offers can't be combined.

    Cancellation requires at least 15 days' written notice. You can send it to us through the contact page.

    Monthly plans are billed by credit or debit card through Stripe's secure checkout. We never see or store your full card number.

    Approved refunds go back to your original payment method within 10–15 business days. A $25 administrative fee may apply, and registration, enrollment, materials and promotional fees are non-refundable. Full details are in section 1.11 of our terms.

    Classes are led by instructors recruited for subject competency and online teaching experience. We conduct background checks consistent with working with youth and document expectations in our instructor materials.